Shadwell Station

Shadwell Station

Shadwell is a location in East London that’s well-served by public transport. There are two stations in Shadwell: Shadwell railway station, part of the London Overground, and Shadwell DLR station on the Docklands Light Railway. The Overground station serves destinations like Dalston Junction and Islington, while the DLR connects you to areas including Lewisham and Woolwich Arsenal.

Table of Contents

Ticket Office:

  • Open weekdays only: 7:30 am to 10:00 am
  • Accessible counter with an induction loop

Tickets:

  • Ticket machines available 24/7
  • Purchase tickets and collect online orders at machines
  • Oyster cards can be purchased and topped up

Smartcards:

  • Station does not sell Southern Railway’s “the key” smartcard
  • Smartcard validators available for other smartcard tickets
  • Staff Help: Available during extended hours:
    • Weekdays: 5:30 AM to 11:59 PM
    • Saturdays: 5:30 AM to 11:59 PM
    • Sundays: 6:45 AM to 11:59 PM
  • Information Screens: Provide real-time updates on:
    • Departures
    • Arrivals
    • Announcements
  • Additional Resources:
    • Customer service phone number: 0343 222 123
    • Help points available for assistance
  • Unavailable Services:
    • Luggage storage
    • Lost property

Note: While staff can provide help, the station does not have lost property or luggage storage facilities.

Not Available

Bicycle Storage:

  • Limited spaces: 2 stands only
  • Not sheltered from the elements
  • Secured with CCTV surveillance

No bicycle rental is available at this station.

  • There are no pay phones available.
  • Public Wi-Fi is not available.
  • There are no waiting rooms.
  • There is no seating area available.
  • There are no toilets.
  • There are no accessible toilets.
  • There are no baby-changing facilities.

Station Accessibility Summary

  • Step-free access: Yes, to all platforms or the platform.
  • Ticket barriers and gates: Yes.
  • Accessible ticket machines: Yes.
  • Height adjusted ticket office counter: Yes.
  • Induction loop: Yes.
  • Ramp for train access: No.
  • Accessible Toilets: No.
  • Waiting rooms: No.
  • Seating area: No.
  • Wheelchairs available: Yes.
  • Accessible taxis: No.
  • Impaired mobility set down/pick-up point: No.
  • Staff help available:
    • Monday to Friday: 05:30 – 23:59
    • Saturday: 05:30 – 23:59
    • Sunday: 06:45 – 23:59
  • Customer Help Points and Meeting Points: Yes.
  • Helpline:
    • Monday to Friday: 05:33 – 00:41
    • Saturday to Sunday: Yes.

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