Custom House Tube Station

Custom House station is a transportation hub in London for two key lines: the Elizabeth Line and the Docklands Light Railway (DLR). The Elizabeth line opened in 2022, and it provides east-west connections across the city and beyond. The DLR station has been operational since earlier and is conveniently named “Custom House for ExCeL” due to its proximity to the ExCeL exhibition center.

  • Ticket Buying
    • The ticket office is currently closed.
    • Ticket machines are available.
  • Ticket Collection
    • You can collect tickets purchased online at the ticket machines.
    • There are accessible ticket machines available.
  • Oyster and Contactless
    • You can buy Oyster cards but only from the ticket machines (since the office is closed).
    • You can top up your Oyster card using a ticket machine.
    • You can use Oyster or contactless cards to pay as you go.

Additional Notes:

  • The station is in London Fare Zone 3.
  • The station has an induction loop for those with hearing aids.
  • While the station doesn’t issue smartcards or validate them, you can still travel using contactless payment.
  • Staff can be reached for assistance at the help point, information point, and by announcements.
  • Customer information screens and departure screens are available to display travel information.
  • A luggage storage facility is available.
  • Lost property services can be availed if needed.
  • The station is under CCTV surveillance for security purposes.

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This station is mostly accessible to people with impaired mobility. There is step-free access to the platform, a ramp for train access, and wheelchairs are available for loan. However, there are no accessible toilets or waiting rooms. Additionally, there is no designated pick-up/drop-off point for taxis or a dedicated staff member to assist with getting to and from the station.

Map of Custom House Tube Station

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