Stratford Station

Stratford Station is a major transport hub in Stratford, London. It encompasses two separate stations: Stratford Underground Station on the London Underground Central Line, and Stratford International Station on the Docklands Light Railway (DLR) and the High Speed 1 line. Despite its name, Stratford International doesn’t currently serve international trains itself, but it does connect to London St Pancras International which does.

Table of Contents

  • Hours:
    • Weekdays: 6:15 AM – 9:30 PM
    • Saturdays: 6:15 AM – 9:30 PM
    • Sundays: 6:40 AM – 9:30 PM
    • Northern ticket office:
      • Weekdays: 9:00 AM – 4:00 PM
      • Sundays: 8:00 AM – 4:00 PM
  • Location:
    • Elizabeth Line office: Southern Entrance
    • Northern ticket office: Northern Ticket Hall area
  • Services:
    • Ticket machines available
    • Collect tickets purchased online
    • Purchase Oyster card
    • Load Oyster card (at machine or office)
    • Use Oyster card for travel
    • Validate smartcards (but doesn’t issue them)
  • Accessibility:
    • Accessible ticket machines
    • Height-adjustable ticket counter
    • Induction loop for hearing assistance

Stratford Station Information & Assistance:

  • Staff can answer your questions:
    • Help point
    • Ticket office
    • Information point
  • Real-time information available:
    • Customer information screens (announcements, departure times)
  • Staff can be found at the station:
    • Yes
  • Luggage storage and lost property are not available at this station.
  • Security: CCTV cameras monitor the station.
  • Impaired mobility set down/pick up: Not available at the station.
  • Car park CCTV: No CCTV monitoring in the car park.

Stratford Station Bicycle Storage:

  • Type: Secure bicycle stands (council-owned)
  • Location: Outside the front of the station
  • Features:
    • Sheltered parking
    • CCTV surveillance
  • No bicycle hire facilities are available at the station.
  • Wi-Fi: Free public Wi-Fi is available.
  • Payphones: Not available at the station.
  • Postboxes: No postboxes located at the station.

There is no waiting room at Stratford Station, but there is seating available on the platforms.

Stratford Station has:

  • Toilets available.
  • Accessible toilets for those with disabilities.
  • Baby changing facilities for parents with young children.

Excellent accessibility features:

  • Step-free access to all platforms via lifts or ramps.
  • Accessible ticket machines, toilets, and a height-adjustable ticket counter.
  • Induction loop system for hearing assistance.
  • Ramps are available for easier boarding/disembarking trains.
  • Staff is readily available to assist passengers.
  • Customer help points and helpline for further assistance.

Limited accessibility features:

  • No dedicated waiting room (although seating is available on platforms).
  • No designated accessible parking spaces or taxi drop-off points. (It’s recommended to check with a taxi service beforehand).

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